Shipping Policy

Your one stop shop for automotive parts and accessories.

MoParts delivers automobile spare parts across India using reliable and efficient logistics partners. Our focus is to ensure accurate, secure, and timely delivery while handling automotive parts with due care.

Order Processing Time

  • Orders are typically processed and dispatched within 2–3 business days
  • Processing time may vary based on:
    • Product availability
    • Part type (OEM / special order)
    • Quality checks

Orders placed on weekends or public holidays are processed on the next business day.

Shipping & Delivery Timelines

  • Once dispatched, delivery timelines depend on:
    • Customer location
    • Courier partner
    • Size and weight of the shipment

Estimated Delivery:

  • Standard parts: 3–7 business days after dispatch
  • Large / bulky items (bumpers, panels, glass, etc.) may take longer than standard timelines due to special handling and transit requirements

Delivery timelines are indicative and not guaranteed.

Shipping Partners

  • Orders are shipped using the best and fastest available shipping method based on:
    • Delivery location
    • Shipment size and weight
    • Serviceability

Courier partner selection is at MoParts’ discretion.

Shipping Charges

  • Shipping charges, if applicable, are displayed at checkout
  • Charges may vary based on:
    • Order value
    • Shipment size and weight
    • Delivery location

Shipping charges are non-refundable, except in cases where MoParts is at fault.

Order Tracking

  • Tracking details are shared via:
    • SMS / Email / WhatsApp (where applicable)
  • Tracking updates may take 24–48 hours to reflect after dispatch

Cash on Delivery (COD)

  • COD is available on selected products and locations
  • COD availability is subject to verification and courier policies

Delivery Conditions

  • Customer must ensure availability at the delivery address
  • Reattempts, address changes, or delivery failures may result in:
    • Additional charges
    • Order cancellation without refund of shipping fees

Delayed or Failed Deliveries

MoParts is not responsible for delays caused by:

  • Courier partner issues
  • Natural calamities
  • Regional restrictions or strikes
  • Incorrect or incomplete address provided by the customer

Damaged Shipments

  • Any visible damage must be reported within 48 hours of delivery
  • An unboxing video is mandatory to raise a damage claim
  • Claims without proof may not be accepted

Contact Information

For shipping-related queries:

📧 connect@moparts.in
📍 Noida, Uttar Pradesh, India