Refund and Returns Policy

Your one stop shop for automotive parts and accessories.

At MoParts, we deal in automobile spare parts where compatibility and handling are critical. Please read this policy carefully before placing an order.

Returns – When Are They Accepted

Returns are accepted only under the following conditions:

  1. Wrong Item Supplied
    • The part delivered does not match the part number mentioned in the order confirmation.
  2. Damaged in Transit
    • Product received is physically damaged due to shipping.
    • An unboxing video is mandatory for verification.
  3. Manufacturing Defect
    • Applicable only where the defect is clearly visible before installation.

Returns – When They Are NOT Accepted

Returns will not be accepted in the following cases:

  • Incorrect part ordered by the customer
  • Part already installed, tested, altered, or used
  • Electrical or electronic parts once opened
  • Damage due to improper installation or handling
  • Requests raised after the return window
  • Missing original packaging, labels, or seals

Return Request Window

  • Return request must be raised within 48 hours of delivery
  • Requests raised after this period will be rejected automatically

Return Process

  1. Email us at connect@moparts.in with:
    • Order ID
    • Part number
    • Clear images/videos of the product and packaging
  2. Our team will verify the request within 2–3 business days
  3. If approved:
    • Replacement or refund will be initiated at MoParts’ discretion

Refund Policy

  • Refunds are processed only after quality inspection at our warehouse
  • Refunds are issued to:
    • Original payment method (for prepaid orders)
    • Bank account (for COD orders)

Refund Timeline

  • Processing time: 5–7 business days
  • Bank credit time: additional 3–5 business days (depending on bank)

Shipping Charges

  • Shipping charges are non-refundable
  • Return shipping costs will be borne by:
    • MoParts – if error is from our side
    • Customer – in all other approved cases

Cancellations

  • Orders can be cancelled only before dispatch by moParts.in and can’t be cancelled if pre-paid by customers.
  • Once dispatched, cancellation requests will not be accepted

Partial Returns

  • Partial returns from a multi-item order are not supported
  • Entire order must meet return eligibility criteria

Final Decision Rights

MoParts reserves the right to:

  • Accept or reject any return request
  • Decide between refund or replacement
  • Update this policy without prior notice

Contact Information

For return or refund-related queries:

📧 connect@moparts.in
📍 Noida, Uttar Pradesh, India